- Is a admin who also handles ticket application from user related on IT things.
- Deals with tasks related to helping end-users use hardware and software properly.
- Do the 1st level troubleshooting and escalate ticket to level 2 if needed.
- Work with ticketing system by opening, escalate and closing tickets for customer.
- Responds to telephone calls, email and personnel requests for technical support from local and remote customers.
- Coordinate / follow up with other departement to solve issues.
- Track and route problems and requests and document resolutions.
- Follow up with customers to ensure issue has been resolved.
- Offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.
- Prepare activity reports.
- Maximum 30 years old.
- Minimum Diploma (D3).
- Must attach the recent photograph in this position.
- Have an experience as a IT Helpdesk and handling ticket troubleshooting will be our priority.
- Have a excellence communication skill in English both oral and written (active).
- Proficiency in computer skills (Minimum : Ms. Office & Internet). Basic knowledge of hardware troubleshooting, operating systems and networking (preferred).
- IT Helpdesk Support / Admin Support ( Contract ) - PT Harrisma Informatika Jaya Able to work independently as well as in a team and self motivated.
- Having a good attitude, discipline, responsibility and interpersonal skills.
- Willing to work in Center Jakarta - Menara Cakrawala, Thamrin area.