Business

SERVICES

Harrisma understands that customers are more than an account number – they are people first and customers second.

Harrisma maintains over 50 service points spread throughout the country to coverage more than 300 cities across Indonesia. With online support called Harrisma Helpdesk to fully support our customer.

Solusi MPS

Cost Reduction
Reduces print and copy costs: moving from in-house print and copy management to Managed Print Services can trim these costs by up to 30%*
Multi-vendor print management solutions.
A single, predictable monthly bill for all your output device fleet. Makes it easier to manage costs and assist in budget planning
Control
Highly trained managed print solutions experts: they maximise your cost savings and continually fine-tune your output fleet for maximum productivity.
Fast maintenance and repairs: it’s now possible to anticipate and resolve potential issues before they become problems.
The right supplies at the right time: automated ordering systems ensure that you never run out of ink or toner.
Convert all or part of your output device fleet, be it leased or owned to one single invoice.
Single point of contact: one contact for equipment, supplies, service, invoicing and reporting provides visibility of all your print & copy activity and remove s the inefficiency of dealing with multiple contacts.
Security
Authorized User
Data Protection
Convenience
Enhanced employee productivity, thanks to increased uptime and the elimination of time-consuming processes such as meter reads, placing and chasing service calls and supplies ordering. Employees can concentrate on their work instead of managing the printer or copier.
Refocus IT on more critical business tasks. IT support staff typically spend significant time installing, supporting and maintaining output devices.
Service Provide :
Contract model with monthly base and click charge
Helpdesk / Engineer B72On Site
Toner Management
Corrective Maintenance for Printer & Software with SLA (Service Level Agreement)
Preventive Maintenance
Monthly Billing Report
Ticketing Tools (Web-based)
SAP Business One Consultant & Implementation
Gathering detailed customer business process requirement
Create business blueprint according with business process
Configuration production database
Developed custom form & report
Testing Add-Ons (Developed by Technical Consultant)
Create users manual
Giving training key users
On site support
Solusi Pusat Data:
Virtual Desktop Infrastructure (VDI)
Application Virtualization & Streaming
Intel Enterprise Credibility
UNIX to Linux Migration
Microsoft Solution
Data Center Integrated solutions
Infrastructure Migration DRC
Backup Consolidation
Disaster System
Data Center Relocation
Virtualization

SERVICES

Hotline: 0804 1401 061

Email: helpdesk@kmj.co.id

Manage services : Manage all existing IT equipment with Service Level Agreement (In warranty and out of warranty devices)
Asset inventory
Maintaining multibrand devices with SLA : Desktop, Notebook, IMAC, End user device, Printer support, Video/Audio conference support, Projector Support, CCTV Support, Local LAN and Wi-Fi Routers / Switch / Routers / Firewall, Local Server, Storage and backup, OS refresh
Preventive Maintenance
Parts replacement & Back up unit
Reporting KPI Performance
Seat Management Services (Support services for new hardware and software)
Pre-deploy : Imaging, Staging, Barcode/Labeling, Delivery
Deployment: Data migration from old device to new device, integration all devices
Asset Management
IMAC
Maintenance services with SLA
Preventive Maintenance
Reporting KPI Performance
Outsourcing & Onsite support services :
Hand and eye support services
Engineer breakfix onsite
Dedicated engineer (Desktop skill, Enterprise Skill, Network Skill)
Maintenance Hardware Enterprise (Corrective Maintenance , Preventive Maintenance)
Server, Blade Server, Storage
Networking solution and services(Implementation, Installation, Configration, and Maintenance)
LAN, Wifi, Switch, Router, Firewall, CCTV
SAP implementation
Data center solution services
Fujitsu Private Cloud (Cloud Computing Services)
Infrastructure as a Services
IT Disaster Recovery as a Services
IT Monitoring & Security as a Services
Secured Mail as a Services
Extended Warranty Services (Out Of Warranty)
Engineer onsite
Part replacement
System consultant
Helpdesk Call Center 24 hours X 7 Days

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